Tag: pharmaceutical

Stella had built her pharmacy in Nakuru around a simple idea: supply good medicines to the clinics and small hospitals that could not easily source them alone. Over three years she had signed agreements with six private clinics, a maternity home, and a small hospital on the edge of town. Their orders were large and […]

A pharmacy in Nairobi receives negative review. One bad experience. Customer frustrated. Posting online. Leaving negative feedback. Social media complaint. Friend seeing post. Recommending competitor instead. Another customer seeing review. Switching pharmacies. Word of mouth spreading. More customers leaving. Revenue declining. Business suffering. All from one bad experience. Reputation destroyed. Recovery difficult. Another pharmacy same […]